1. Why would I need a delivery Service?
There are many reasons why you might need a delivery service, such as if you need to send packages or documents to customers or clients or if you need to transport goods or supplies to your business location. A delivery service can save you time and hassle by handling the transportation of your items and ensuring that they arrive safely and on time.
2. Do you offer Same day delivery?
Yes, we offer same-day delivery for urgent shipments. Please contact us for more information on our same-day delivery options and availability.
3. What are your operating hour?
Our standard operating hours are 8 AM to 4 PM , but we can accommodate special requests outside of these hours on a case-by-case basis. Please contact us to discuss your specific needs.
4. What areas do you serve in Canada?
We serve Metro Vancouver. Please contact us if you have any questions about our coverage area.
5. What is the largest package I can send?
The maximum size and weight of the package we can accept will depend on various factors, such as the destination, the type of service, and the availability of transportation. Please contact us to discuss your specific needs; we will be happy to provide you with more information.
6. How I can get a quick quote?
You can get a quick quote by using our online quote tool on our website. Simply enter your pickup and delivery locations, package details, and any special requirements, and we will provide you with an estimated cost for our services. You can also contact us directly for a customized quote.
7. What payment model you can receive?
We accept various payment options, including credit and debit cards, bank transfers, and online payment platforms. Please contact us for more information on the payment options available to you.
8. How can I get in touch with driver?
You can contact the driver directly using the contact information provided in your shipping confirmation email. Alternatively, you can reach out to our customer service team, and we will be happy to assist you.
9. What is your cancellation policy?
You can cancel your shipment by contacting our customer service team before it is picked up. Please note that we may not be able to cancel your shipment once it is in transit, and you may be responsible for any applicable charges. Please refer to our terms and conditions for more information.
10. How long does it take to receive my deposit?
The time it takes to receive your deposit will depend on your chosen payment method and application processing times. If you have any questions about your deposit, please contact us, and we will be happy to provide you with more information.
11. I received the package with damage, What should I do?
We are sorry that your package was damaged during transit. Please contact our customer service team as soon as possible to report the damage and to request a resolution. We can offer you a refund, replacement, or other compensation for the damage depending on the circumstances. You must retain the damaged package and any packaging materials for inspection, as this may be necessary to assess the cause of the damage and determine the appropriate resolution. Please refer to our terms and conditions for more information on our liability for damages.
12. How do I make a claim?
To make a claim, please contact our customer service team as soon as possible to report the issue and request a resolution. You will need to provide us with your order or reference number and any relevant details about the issue you are experiencing. Depending on the nature of the claim, we may need additional information or documentation, such as proof of purchase, photos, or tracking details. We will do our best to resolve your claim in a timely and satisfactory manner. Please refer to our terms and conditions for more information on how to make a claim.
13. I am experiencing some technical issues what should I do?
Please contact our customer service team if you need help with our website or online tools. We will do our best to troubleshoot the problem and resolve any issues you may be experiencing.
14. Where can I find my driver’s information?
You can find your driver's contact information in your shipping confirmation email, or you can contact our customer service team for assistance.
15. What's the last window for same day delivery?
The last window for same-day delivery will depend on various factors, such as the destination, the size and weight of the package, and the availability of transportation. Please contact us to discuss your specific needs; we will be happy to provide you with more information.
16. How do I track my shipment?
We provide real-time tracking for all of our shipments, allowing you to follow the progress of your package from pickup to delivery. You can track your shipment by logging into your account on our website or using the tracking number in your shipping confirmation email.
17. My client is unresponsive on phone call. What should I do?
If your client is unresponsive on a phone call, try contacting them via email or text message. If you cannot get in touch with them, consider leaving a voicemail message or contacting them again later. Please contact our customer service team for assistance if you are still trying to reach your client, and this is causing delays or other issues.
18. My truck stopped working and I still have deliveries to make, what should I do?
If your truck has stopped working and you still have deliveries to make, please contact our customer service team as soon as possible. We will do our best to provide you with alternative transportation or reschedule your deliveries to ensure that they are completed promptly and efficiently.
19. How can I contact with support team?
You can contact our support team by calling our customer service line or emailing our support email address. You can also use our online contact form to contact us. Our team is available to assist you during our standard operating hours.
20. I have some issues with my payment, how can I resolve it?
If you are experiencing issues with your payment, please contact our customer service team for assistance. We will do our best to help you resolve any issues and to ensure that your payment is processed smoothly.
21. A package was loaded by mistake. I have another customer's package.
If you have received a package by mistake, please contact our support team as soon as possible to report the error and request a resolution. We will do our best to retrieve the misdelivered package and ensure it is delivered to the correct recipient. If you have another customer's package, please do not open or tamper with it, and contact our customer service team for further instructions on how to proceed.
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